23rd September 2020

Important Information – Covid 19 – Updates

St Petrock’s has worked hard to adapt our homelessness and housing services to operate effectively and reactively throughout the Covid-19 crisis.

In line with government guidance and additional funding, Exeter City Council offered temporary emergency accommodation to everyone who was sleeping outdoors at the end of March.  A significant number of rough-sleepers were placed in hotels and, alongside our other ongoing services, St Petrock’s is helping provide support to help them sustain this accommodation.  


Homelessness services:

St Petrock’s is providing ongoing support to around 32 people who were placed in emergency hotel accommodation due to the Covid 19 situation.  Our current support includes daily delivery of cooked meals, provision of clothing, toiletries, ‘distraction packs’ and emotional support to help people adapt to being indoors.  We hope that this experience of being ‘inside’ will open up new opportunities for some longer-term rough sleepers in the months ahead.

Meanwhile, we are continuing to provide rough sleeper services for people who are currently on the streets. Our rough sleeper team are out and about each weekday morning to engage with people who are rough sleeping around the city.  They are distributing rough sleeper food packs en route (including breakfast and packed lunch prepared by our centre kitchen), talking to individuals about their current needs, and making follow-up appointments to ensure that specific needs are met.

In order to safely limit numbers in and around St Petrock’s centre, the following services are now available from St Petrock’s centre by appointment only:

  • Basic survival services (clothing; laundry facilities; phone-charging; showers; toiletries; sleeping bags; individual admission for phone & computer access).  
  • Housing assessment, housing advice and referral into accommodation.
  • specialist welfare rights service(to enable clients to access relevant welfare benefits).
  • Health & wellbeing services (including a mental health clinic– now operating remotely via Zoom).
  • Ongoing key-working, support & referral to external health, substance misuse, legal & other services.

Rough sleepers can make an appointment by contacting us on rsleepersupport@stpetrocks.org.uk / 01392 217550 or by speaking directly to a member of our team.

Housing services:

Our housing services continue to work to create accommodation options for people who cannot access statutory or other supported accommodation elsewhere, and provide ongoing support to help them sustain it:

  • Our St Petrock’s shared house provides short-term / emergency accommodation for homeless clients until more permanent options are available.
  • We manage a number of shared flats, providing short to medium term accommodation for clients with varying support needs.
  • Our Private Rental & Support (PRS) project helps vulnerable people to find, set-up, finance and maintain sustainable tenancies in the private rented sector.
  • Fair Lets, our social lettings agency works with both landlords and tenants to provide affordable and sustainable tenancies for a range of local people with housing needs.

If you wish to speak to someone from our PRS service, please call 07927 156337 or email shiralee@stpetrocks.org.uk

For further information about our Fair Lets service, please email info@fair-lets.org.uk


General enquiries: 

Please note that whilst we are very grateful for your support, we are unable to receive and sort item donations at St Petrock’s centre while lockdown restrictions are in place.  We hope to resume this when restrictions ease (currently anticipated in early December).  However, we are able to receive items from our Amazon Wishlist – please do see here for details of our current most urgent needs.

For ideas of other ways to support us at this time, please take a look at our How You Can Help in Lockdown page.

We are not currently taking on new volunteers directly.  If you would like to offer volunteering support or resources in the community, please do provide details via Exeter Wellbeing’s response page, where offers are matched with local need across the city: https://exeter.gov.uk/wellbeing/

For general enquiries please contact: info@stpetrocks.org.uk  (Please note that our admin staff are predominantly working remotely).

Thank you for your support at this time – it is hugely appreciated.