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FAQs

This is a very personal choice with no right answer. If you’re uncomfortable about doing this, you have the option to donate to us instead.

If you have concerns about a rough sleeper in your community please follow this link for more information.

We’re very sorry to hear this.  Sadly, homelessness is at an all time high in Exeter and in many other places.

We regret that we’re not able to provide housing advice, however, Exeter City Council or Shelter can advise you on the best course of action.

If you’re in a position to buy something new, please do check out what we need via our Amazon wishlist 

We generally welcome second-hand items, but please note we can only take new underwear.

When sorting donations, our clients will always be given first priority and all suitable items are given directly to them for free.

Any items that are unsuitable for direct use by our clients may instead be sold in our charity shop, where all funds go directly to support our frontline homelessness services.

If you’re donating items, it is best to deliver them via our shop, Petrock’s Place, in Paris Street (open 11am – 5.30pm, Tues – Sat) as you can easily park at the rear.

Thank you so much!

Unfortunately, we can’t accept duvets because they’re heavy and not transportable for rough sleepers. They also take a long time to dry if they get wet.

If you’re looking for somewhere to recycle a duvet, Dunelm have a policy of recycling such items.