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What we do

“I’m so glad you are here, I don’t know what I’d have done without you over the past couple of years.  I was feeling bad about having to walk through town to get home with no shoes on, but these are really comfy, thanks.”

Client – January 2023

Homelessness services

Our staff prepare breakfasts and lunches from Monday to Friday, that are delivered to rough sleepers across the city by our outreach team.

We also provide intensive support as well as showers, laundry facilities, weekly mental health clinics, survival equipment and clothing, most of which is generously donated by the community. The use of phone, internet and a computer, is also available at our centre in Cathedral Yard.

We work closely with partners at the Clocktower Surgery, supporting people to access further vital healthcare.

Also, with Exeter City Council and a wide range of other statutory and charitable organisations to help people access housing and other specialist support.

The benefits system

We will support you through the complex benefits system. Our welfare advice service provides personalised, specialist support for you to help ensure your benefit claims are successful and established.

Since its launch in 2016, the service has worked on hundreds of appeals, with a success rate of over 90 per cent.

Our welfare service advice team can be contacted at

Housing services

Housing and welfare benefits support is offered by our specialist team and we have supported accommodation for up to 19 people, which enables the development of life skills in a safe supportive environment, with the aim of moving residents towards independent living.

Our housing team assists people with every element of moving, furnishing and settling into rented accommodation, as well as liaison to ensure tenancies are successfully maintained.