7th April 2020

Important Information – Covid 19 – Updates

Update 7th April 20:  

St Petrock’s has worked hard to adapt our homelessness and housing services to operate effectively and reactively in supporting people newly accommodated from the streets.  Our Rough-sleeping team are working across the city to co-ordinate vital support and provide supplies where they are most needed. Our Housing teams are working with our housed clients to help them to sustain and remain in their accommodation.

In line with latest government guidance (issued 27.03.2020) and additional government funding, Exeter City Council have offered temporary emergency accommodation to everyone who is sleeping outdoors for at least  12 weeks.  A significant number of rough-sleepers have now been placed in hotel accommodation and work is ongoing daily.

We are keeping a constant review of this rapidly-evolving situation and will update when possible.  Thank you for your support.


Rough Sleeper Services are working across the city to co-ordinate vital support and provide supplies to people newly accommodated from the streets.

Please see here for details of other local housing advice and here for details of free food providers.

For further information please contact: rowan@stpetrocks.org.uk


Housing Teams are predominantly working from home, providing one to one telephone support, emergency drop offs and advice for clients accommodated in our housing projects and private rented sector services, to help them sustain and remain in their accommodation.

If you wish to speak to someone from this service, please call 07927 156337 or email shiralee@stpetrocks.org.uk


Fair Lets Social Lettings Agency is operating remotely and continuing to take limited housing referrals from local partners.

For further information, please phone 07572390647 or  email info@fair-lets.org.uk


Universal Credit Welfare Advice & Support Service:  Our team are working remotely to provide specialist one-to-one support in setting up and maintaining Universal Credit and other benefit claims.

For further information, please email benefitsadvice@stpetrocks.org.uk



General enquiries:  Please note that we have very limited capacity to receive any item donations at St Petrock’s centre at this time (but will be very grateful for them in due course – thank you).  However, we are now able to receive items from our Amazon Wishlist – please do see here for details of our current most urgent needs.

We are not currently taking on new volunteers directly.  If you would like to offer volunteering support or resources in the community, please do provide details via Exeter Wellbeing’s response page, where offers are matched with local need across the city: https://exeter.gov.uk/wellbeing/

For general enquiries please contact: info@stpetrocks.org.uk  (Please note that our admin staff are working remotely)


Thank you for your support at this difficult time – it is hugely appreciated.